# AI Knowledge Base Features & Enterprise Search | iKB > Explore iKB document search, AI answers, reports, dashboards and research. Check access controls, source references and feature limits before rollout. Source: https://kbmy.ai/product [iKB](https://kbmy.ai/) / Platform # iKB enterprise AI knowledge base platform Find it. Check it. Act on it. One platform to search company knowledge, answer with sources, build dashboards and create reports. Analyse approved data and research public sources when enabled. Manage access, AI models and audit records in one place. Full technical details for your IT, risk and procurement teams are below. [Request a demo](https://kbmy.ai/contact) [_Screenshot: iKB Analytics dashboard with synthetic revenue, fulfilment and delivery KPIs, monthly targets and business-unit charts._](https://kbmy.ai/assets/neo2/analytics-dashboard.webp) Business performance dashboard Native Analytics / Synthetic data [Studio & outputs](https://kbmy.ai/product/studio) [Connected knowledge](https://kbmy.ai/product/knowledge) [Integrations](https://kbmy.ai/integrations) [Governance & evidence](https://kbmy.ai/product/governance) [Dashboards & analytics](https://kbmy.ai/product/analytics) [Research & literature](https://kbmy.ai/product/research) [Model controls](https://kbmy.ai/product/model-controls) [Chat & channels](https://kbmy.ai/product/channels) [Administration](https://kbmy.ai/product/administration) [Evaluation](#evaluation) [Questions](#buyer-questions) **Feature guide reviewed: 21 October 2026.** Features depend on the installed version, topic settings, platform configuration, supported models and deployment. Dashboards require signed-in native-chat access and approved sources. External research needs network access. Browser notifications need permission. Confirm the features you need during evaluation. 01 / Studio & outputs ## Create reports, presentations and training materials. Studio turns conversations and source material into documents your team can edit and reuse. Save versions and export supported formats. [Explore studio & outputs](https://kbmy.ai/product/studio) [_Screenshot: iKB Studio Activity showing sample briefings, reports, presentations and training outputs._](https://kbmy.ai/assets/neo2/studio.webp) Studio activity iKB / Sample data 02 / Connected knowledge ## Search company documents and connected systems. Upload files, import supported public share links and connect approved business systems. Organise the sources into topics, each with its own access rules and AI settings. [Explore connected knowledge](https://kbmy.ai/product/knowledge) [_Screenshot: iKB Topics Management showing sample corporate services and business operations knowledge bases._](https://kbmy.ai/assets/neo2/topics.webp) Connected knowledge iKB / Sample data Business integrations ## Works with the tools your teams already use. No need to move your files or change how people work. Connect iKB to your documents, chats, customer records and business data. You decide which accounts and actions are allowed. **50** Preselected connectors. Ready to enable. Platform administrators configure the starting selection. It is not a limit: additional supported connectors can be configured as needed. ### Documents & knowledge Search approved files, pages and team knowledge. - Google Drive Files and shared documents - Microsoft OneDrive Business files and folders - Notion Pages and knowledge collections - Confluence Team wikis and project knowledge - Dropbox Shared files and folders ### Chat & project tools Find approved information in conversations and project records. - Microsoft Teams Teams and channel information - Slack Channels and conversations - Jira Issues and project records - GitHub Repositories and issues ### Customer service & CRM Read approved customer and support records to help answer service questions. - HubSpot Customer relationship management records - Zendesk Support tickets and service records ### Business data & analytics Use approved tables and business data alongside your documents. - Google Sheets Spreadsheets and operational data - Airtable Bases, tables and records - Google BigQuery Datasets and analytical queries - Databricks Data and analytics ### More supported connections Other options cover office tools, customer service, finance and software development. - Google Docs - Google Calendar - Google Forms - Google Meet - Google Slides - Box - Coda - Miro - Figma - Asana - Trello - monday.com - ClickUp - Linear - Smartsheet - Freshdesk - Freshservice - Intercom - Pipedrive - GitLab - Bitbucket - Supabase - Zoom - Webex - Calendly - QuickBooks Online - Xero - Stripe - Shopify - Mailchimp Enable a configured connector, authorise the account and approve its actions for each topic. Available operations depend on the provider, permissions and deployment settings. These are selected supported providers, not the full catalogue or a fixed list of the 50 preselected connectors. Names and logos identify compatible services, not partnerships or endorsements. [Explore integrations](https://kbmy.ai/integrations) 03 / Governance & evidence ## Control AI access. Keep records for review. Set access and privacy rules for the platform, each topic and each connected action. Keep the sources and policy checks behind answers for your review and audit process. [Explore governance & evidence](https://kbmy.ai/product/governance) [_Screenshot: iKB Decision Records with sample answer records across native chat, WebChat, Teams, Slack, API and the omnichannel inbox (OMNI)._](https://kbmy.ai/assets/neo2/decisions.webp) Decision Records iKB / Sample data 04 / Analytics & research ## Build dashboards by asking about your data. Ask questions about approved spreadsheets and databases. Save charts and tables, check the calculations and share dashboards with authorised users. Use document sources when figures need context. [Explore analytics & research](https://kbmy.ai/product/analytics) [Explore Research & literature](https://kbmy.ai/product/research) [_Screenshot: iKB Analytics dashboard with synthetic revenue, fulfilment and delivery KPIs, monthly targets and business-unit charts._](https://kbmy.ai/assets/neo2/analytics-dashboard.webp) Business performance dashboard Native Analytics / Synthetic data 05 / Model controls ## Choose the right AI for each task. Choose hosted or local AI models. Set platform defaults and topic-specific rules. Review model usage and what happens when a selected model cannot respond. [Explore model controls](https://kbmy.ai/product/model-controls) [_Screenshot: iKB model configuration with sample private inference and embedding settings._](https://kbmy.ai/assets/neo2/models.webp) Model configuration iKB / Sample data 06 / Chat & channels ## Answer questions in the channels your teams use. Use native chat, a website widget, Teams, Slack, Chatwoot or the API. Let users check sources and choose follow-up actions. Hand over to an agent in configured Chatwoot channels. [Explore chat & channels](https://kbmy.ai/product/channels) **One knowledge base. The channels your teams use.** Native chat / Web widget / Microsoft Teams / Slack / Chatwoot / API 07 / Administration ## Manage access, costs and daily operations. Set up topics, manage branding and review usage. Give administrators the records and controls needed to maintain the platform. [Explore administration](https://kbmy.ai/product/administration) [_Screenshot: iKB AI Governance showing sample versioned prompt changes and audit controls._](https://kbmy.ai/assets/neo2/governance.webp) Governance controls iKB / Sample data Evaluation & scale ## Test your documents. Check the answers. Start with a defined set of documents and real questions. Check search quality, source references, incorrect answers and access controls before rollout. **250K** Documents stress-tested **6** Channels with Decision Records ### What does the test figure mean? The document count is a reported stress-test figure, not a guarantee of accuracy on your data. Ask which documents were tested, how the test was run and what its limits were during your technical review. [Discuss an evaluation Choosing a knowledge platform AI knowledge base questions. What is an AI knowledge base? An AI knowledge base searches approved information and uses it to answer questions. iKB works with documents, audio transcripts, data records and configured business connections. Answers include source references so users can check the supporting material. How does it differ from enterprise search or a general chatbot? Enterprise search finds relevant files or passages. An AI knowledge base also uses that material to write an answer. A general chatbot cannot use private company sources unless it is connected to them. iKB adds topic access rules, Studio reports and Decision Records. See how source retrieval and controls work](https://kbmy.ai/contact?interest=evaluation). **Can it answer questions about internal policies and procedures?** Yes, from the approved material available to the topic. For example, staff can ask which policy applies to a customer request, check the cited passage and send exceptions to an authorised reviewer. This is an example to evaluate, not a customer case study. Explore industry use cases. **Can we build dashboards from our spreadsheets and databases?** Yes. The native Analytics tab appears for signed-in users on enabled topics with a processed current spreadsheet or an active live database link with a selected table. Source readiness checks still apply. Save charts and tables, inspect queries and share with authorised topic users. Live filtering currently requires a compatible configured MySQL connection. Raw-row access and SQL editing have separate controls. Dashboards use access-controlled live links, not file exports. See dashboard features and limits. **How does iKB check privacy during external research?** iKB checks outgoing research queries against private document text and blocks queries that fail those checks. Enabled Focused and Deep research use approved public web and literature sources. Providers include Europe PMC, OpenAlex and arXiv. Coverage and search limits apply; research is targeted, not exhaustive. Network access is required. Review research features and privacy controls. **Do citations guarantee that an answer is correct?** No. Citations let you check the sources; they do not guarantee that a source is current or an answer is correct. Test real questions and failure cases with your own documents. Important decisions still need human review. **Can we control access to connected information?** Yes. iKB supports topic access rules and approval of connector actions. Available operations also depend on provider credentials, permissions and deployment settings. Test each connection. Do not assume all permissions from the original system are inherited automatically. Review supported integrations. **How can we evaluate iKB before a rollout?** Try the live demo, then discuss a pilot using your documents, real questions and agreed review criteria. Confirm features, where data is stored and processed, and ongoing costs before production. See pricing and pilot options or request a demo. ## Test iKB with your own documents. Bring real questions. Review answers, source references and access controls with your team. [Book a demo](https://kbmy.ai/contact)