# AI Knowledge Base for Banking & Insurance | iKB

> iKB helps banking, insurance and risk teams search approved policies and claims procedures. Answers include source references for staff to check.

Source: https://kbmy.ai/solutions/financial-services

[iKB](https://kbmy.ai/) / [Industries](https://kbmy.ai/solutions) / Financial services

# AI Knowledge Base for Banking & Insurance Which policy applies to this customer request?

iKB helps banking, insurance and risk teams search approved policies and claims procedures. Answers include source references for staff to check.

[Request a demo](https://kbmy.ai/contact?interest=Banking%2C%20finance%20%26%20insurance)

[_Screenshot: iKB Analytics dashboard with synthetic revenue, fulfilment and delivery KPIs, monthly targets and business-unit charts._](https://kbmy.ai/assets/neo2/analytics-dashboard.webp) Business performance dashboard Native Analytics / Synthetic data

The everyday problem

## Why financial services teams need cited answers.

Banks and insurers run on long policy manuals, product terms and claims procedures that change often. Front-line staff need the current rule fast, while risk and audit teams need to see which document an answer came from. When staff guess, or ask a colleague who remembers an older version, customers get mixed answers and the bank carries the risk.

**Who uses it:** Branch and contact-centre staff, claims and underwriting teams, risk, compliance and internal audit.

### Example questions

- “Which documents are needed to process this type of claim?”
- “What does the current product terms sheet say about early settlement?”
- “Which policy section covers this customer complaint?”

Illustrations of what teams could test. Not customer data.

Example workflow

## Test a real business question.

- 01 ### Check a policy or product term Start with the material approved for the topic: policy manuals, product terms, claims procedures, Shariah documentation.
- 02 ### Compare approved operational figures Find policy terms, claims procedures and Shariah documentation. Guide customer support and compare policy text with approved tables. Keep Decision Records for review.
- 03 ### Prepare a source-backed review Set access by business role and keep the evidence behind each response. Staff remain responsible for decisions.

Plan your evaluation

## What to test with your team.

### Approved sources

Policy manuals, product terms, claims procedures, Shariah documentation

### Common tasks

Find policy terms, claims procedures and Shariah documentation. Guide customer support and compare policy text with approved tables. Keep Decision Records for review.

### Access and human review

Set access by business role and keep the evidence behind each response. Staff remain responsible for decisions.

### What to test

Choose a real business question, approved source material and a reviewer. Test missing information, exceptions and access restrictions before expanding use.

These examples show possible evaluation tasks. They are not customer case studies, verified results or a guarantee of regulatory compliance.

Straight answers

## Financial services questions, answered.

**Can iKB run inside our own data centre?**

Yes. iKB can run on-premise or fully air-gapped with local AI models, so documents and answers stay on your infrastructure. Hosted models and external connectors are optional and reviewed separately.

**Does iKB make credit or claims decisions?**

No. iKB finds and explains the approved source material. Staff stay responsible for decisions, and a Decision Record keeps the sources and checks behind each answer for review.

Continue exploring

## More from industries.

[Government](https://kbmy.ai/solutions/government) [Operations](https://kbmy.ai/solutions/operations) [Healthcare](https://kbmy.ai/solutions/healthcare)

[View the industries overview](https://kbmy.ai/solutions)

## Test iKB on your team's questions.

Bring sample sources and clear requirements. Review the answers and controls before rollout.

[Book a demo](https://kbmy.ai/contact)