Retain the evidence
behind the answer.

Inspect source references, policy events, model usage and outcomes in per-answer Decision Records. Export evidence under access and retention controls.

Neo2 Decision Records with sample answer records across native chat, WebChat, Teams, Slack, API and OMNI.
Decision RecordsNeo2 / Sample data
How it supports the work

From the question to the next step.

  1. 01

    Sources and context

    Review the topic queried, cited documents, transcript references, structured records and computed evidence.

  2. 02

    Controls and decisions

    Inspect prompt versions, privacy checks, connector approvals, routing outcomes and recorded fallbacks.

  3. 03

    Controlled evidence packages

    Export supported JSON or PDF records with integrity checks and access controls. Retention and signed-link settings depend on configuration.

Capabilities & controls

Explore decision records.

Per-answer Decision Records

Assemble reviewable evidence and governance records across native chat, the web widget, Slack, Microsoft Teams, Chatwoot and API conversations. Inspect how an answer was produced without exposing a model's hidden reasoning.

Sealed audit exports

Export Decision Records as JSON or PDF packages with integrity checks, controlled access and configurable retention. Conversation evidence bundles support signed, expiring links and SIEM-ready audit records.

Evidence checks and quality signals

Run evidence checks in shadow mode or enable filtering of confidently irrelevant material while retaining protected evidence. Low sufficiency is not a new automatic refusal gate. Optional native-chat quality scores and post-answer grounding audits inform administrators without rewriting the delivered answer.

Policy enforcement and audit history

Use versioned prompts, access boundaries, moderation, injection controls, output scrubbing and permission-gated grounded inference. Govern external tools and destinations. Append-only, hash-chained events retain configuration changes, sources, decisions and usage telemetry.

Architecture and controls depend on the deployment. Review source quality, permissions, privacy, model failure, retention and export behaviour against your own requirements.

Evaluate decision records with your team.

Bring representative sources, a useful business question and the controls your organisation needs.

Talk to our team

iKB interface
Product interface / Synthetic sample data

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