Keep the answer accountable.

Apply access rules, privacy checks and approved actions. Retain Decision Records and evidence exports for review within your governance process.

Neo2 Decision Records with sample answer records across native chat, WebChat, Teams, Slack, API and OMNI.
Decision RecordsNeo2 / Sample data
How it supports the work

From the question to the next step.

  1. 01

    Set the boundary

    Define who can access a topic, which actions are approved and which models and destinations are permitted.

  2. 02

    Inspect what happened

    Review the sources, policy events, model choices and recorded outcomes behind an answer.

  3. 03

    Retain the record

    Use controlled exports and retention settings to support your organisation's review and audit processes.

Capabilities & controls

Explore governance & evidence.

Per-answer Decision Records

Assemble reviewable evidence and governance records across native chat, the web widget, Slack, Microsoft Teams, Chatwoot and API conversations. Inspect how an answer was produced without exposing a model's hidden reasoning.

Sealed audit exports

Export Decision Records as JSON or PDF packages with integrity checks, controlled access and configurable retention. Conversation evidence bundles support signed, expiring links and SIEM-ready audit records.

Action-level connector approval

Review each connection and its individual read actions, assign permitted tools to topics and retain execution records. Discovering a connector does not grant it permission to run.

Privacy across text and structured data

Apply personal-data protection to document text, structured cells and related table-processing paths. Add word-list and pattern checks to existing information categories; retain PII text and image redaction, DLP, DSAR and two-stage retention controls.

Privacy checks for external research

Check outgoing research queries against private document text and withhold queries that fail the privacy boundary. Keep external web and literature discovery under topic settings, source controls and shared search budgets. External research requires network access and approved services.

Evidence checks and quality signals

Run evidence checks in shadow mode or enable filtering of confidently irrelevant material while retaining protected evidence. Low sufficiency is not a new automatic refusal gate. Optional native-chat quality scores and post-answer grounding audits inform administrators without rewriting the delivered answer.

Policy enforcement and audit history

Use versioned prompts, access boundaries, moderation, injection controls, output scrubbing and permission-gated grounded inference. Govern external tools and destinations. Append-only, hash-chained events retain configuration changes, sources, decisions and usage telemetry.

Conversation-scoped feedback

Keep feedback and correction learning tied to the relevant conversation, under topic controls and bounded correction behaviour.

Signed support and bot protection

Topic-specific signatures and expiry checks let external support destinations verify feedback-help links. Cloudflare Turnstile can protect configured sign-in, public-chat and embedded-widget entry points.

Availability depends on topic permissions, platform configuration, supported models and deployment. Confirm the required workflow with representative sources during evaluation.

Evaluate governance & evidence with your team.

Bring representative sources, a useful business question and the controls your organisation needs.

Talk to our team

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Product interface / Synthetic sample data

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